Complaints

1. How to raise a concern

For complaints concerning ANNEAU–GESTIONS, email complaints@anneaugestions.co.

Postal address: ANNEAU–GESTIONS LTD, 7, Duke of Edinburgh Avenue, Place d’Armes, Port Louis, Republic of Mauritius. Telephone: +230 214 1717.

Please use the complaints email address above rather than the general enquiry form.

2. Information to include

A useful complaint identifies the service and entity concerned, relevant dates, a concise description of the issue and the outcome sought. Provide only relevant information; sensitive documents should be requested through an approved channel.

3. Correspondence about your concern

Include your preferred contact details so that we can correspond with you about the concern. Keep a copy of your complaint and subsequent correspondence. If your matter is time-sensitive, identify any relevant deadline clearly and contact us by telephone as well. This page does not extend any applicable legal or contractual time limit.

4. Further recourse

External complaint or escalation rights depend on the service, responsible entity and applicable law. Check any eligibility requirements and time limits relevant to your matter. Routes applicable to one group company may not apply to another.

Nothing on this page requires completion of an internal process before a person can exercise an applicable statutory right.

5. Privacy concerns

Privacy enquiries and rights requests should also be sent to complaints@anneaugestions.co. The Privacy Policy explains website processing and privacy contact routes.