ANNEAU eIPO
Support for your account and application.
Use the routes below for help with access, verified profile information, an online application, payment status or account deletion.
How we can help
Choose the appropriate support route.
Please provide only the information needed to identify your enquiry. If further verification is required, we will explain the controlled process to follow.
App access and technical assistance
For sign-in difficulties, verification-code issues, app updates, document-upload problems or an error message, tell us what happened and identify your device and app version where available.
Verified profile corrections
Verified identity, address, email or mobile details may require additional checks before they can be corrected. Begin with a support request and do not attach identity documents to your initial message.
Application and payment queries
For an application, subscription or payment-status query, include the relevant non-sensitive application or reference number and a short description of the issue.
Account and data deletion
You may request deletion of your ANNEAU eIPO account and associated personal data. The published instructions explain the verification, deletion and lawful-retention process.
Contact support
Tell us briefly what you need.
Use the Contact Us page and begin your message with “ANNEAU eIPO support”. We will direct the enquiry to the appropriate team.
Please include, where relevant:
- your full name;
- the email address or mobile number registered to the account;
- a concise description of the issue;
- a non-sensitive application or reference number; and
- your device operating system and app version for a technical issue.
Telephone
+230 214 1717
Support availability
Service hours and response targets.
Support is available Monday to Friday, 08:30 to 17:00 Mauritius Time (MUT/UTC+4), excluding public holidays in Mauritius. Requests received outside these hours are taken up from the next business day.
Written support
We aim to acknowledge a support request within one business day.
Initial response
We aim to provide an initial substantive response within two business days.
Telephone support
Telephone support follows the same service hours. Call +230 214 1717.
Resolution
Resolution time depends on the issue’s complexity, required verification, applicable obligations and any third parties involved. We will provide updates where resolution takes longer.
These are service targets rather than guaranteed resolution deadlines.
Other routes
Privacy and complaints.
Privacy requests and formal complaints follow their respective published processes.
This support page provides operational assistance only. It does not replace the applicable offer documents or constitute investment, legal or tax advice. An application or payment is confirmed only through the authorised process and the applicable official record.
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